Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
149 Review(s)
4.71
Kelly Bollin
May 6, 2021
I am a first time homebuyer. Heather explained little to nothing. She communicated only through e-mail. She would answer questions with links to websites or attachments to documents. The few times she did call me was to tell me I was wrong for complaining about her not responding for three days and another time to threaten to cancel my loan 3 days before closing because I told the builder she had shady business practices. It was a terrible experience. I had to go to other lenders to get the information she should have been providing. I got a credit from the builder to use frost mortgage that was not worth all the stress and confusion.
Lawrence J
May 3, 2021
What really made it great was her excellent selection of Patricia Quintana to help us. Patricia's advice to have me attempt to log in to Northern Trust to get my pension statements saved the day. Also, They both had extreme patience with me when I became exasperated with all the required documentation (I still think some is overkill).
Stephen P
May 1, 2021
Heather and her team were very knowledgeable and efficient. I would do business again with Frost Mortgage and would highly recommend to family and friends.
