Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
7 Review(s)
4.43
Bryan Cash January 2, 2023
Frost was simply amazing and efficient with my home purchase. I appreciate the stellar work and dedication that went into my process. Keep up the good work.
Wanda Owens September 30, 2022
We are extremely pleased with Heather and her team from Frost Mortgage- Barbara Loop. They made the purchase of our new house easy and painless. We would highly recommend!!
Kelly Bollin May 6, 2021
I am a first time homebuyer. Heather explained little to nothing. She communicated only through e-mail. She would answer questions with links to websites or attachments to documents. The few times she did call me was to tell me I was wrong for complaining about her not responding for three days and another time to threaten to cancel my loan 3 days before closing because I told the builder she had shady business practices. It was a terrible experience. I had to go to other lenders to get the information she should have been providing. I got a credit from the builder to use frost mortgage that was not worth all the stress and confusion.
Tressler Stephenson November 19, 2020
Who made the experience great and above what was expected, that would be Heather Foote-Jasso of course. It did not matter when I contacted Heather she always immediately responded and I contacted her a lot as I had lots of questions, all of which she was able to answer. Getting a mortgage is never easy, especially when building a home and the time of completion keeps adjusting, but Heather kept everything in check and kept the financial side of the project running without a glitch.
Tony Surles August 2, 2020
If you’re looking for a home mortgage lender that is straightforward and highly communicative, then Frost Mortgage should be your choice. We’ve purchased multiple homes throughout our professional careers, and I can honestly say that this experience was our easiest. Heather provided the documentation that she needed, and we provided it. She set realistic timelines and remained in constant contact with us. There were no surprises. Heather responded to over one of my emails in a timely matter. She is courteous and extremely professional and never demonstrated any frustration over my barrage of questions.
We recommend this team highly!
